Mangaluru, March 23, 2022: Airports Council International (ACI) has awarded the certificate of accreditation to Mangaluru International Airport.
The accreditation is for level one of the Airport Customer Experience Accreditation programme. The certificate recognizes the commitment of Mangaluru International Airport to continual customer experience improvement. Issued on 16 March, the certificate is valid for one year.
The accreditation program aims to further strengthen the airports continued endeavour to enhance customer experience enhancement. Participating Airports undergo a comprehensive review and training process that includes stakeholder and employee engagement and staff development. It is the only program in the airport industry to provide a 360˚ view of customer experience management.
Mangaluru International Airport is the third airport in India from the Asia Pacific region to get this coveted accreditation. The program forms a part of ACI’s globally established Airport Service Quality (ASQ) program. It is designed to help airports implement best practices, educate employees, and ensure customer satisfaction through excellence in service.