Kempegowda International Airport named Best Airport by ACI’s ASQ Arrival Survey Globally for the year 2022
Bengaluru, March 07, 2023: Kempegowda International Airport Bengaluru, commonly known as BLR Airport, has added another feather to its cap by being named the ‘Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022’.
The Airports Council International (ACI) World recognized the airport for its customer-centric approach, efficient deboarding procedures, and streamlined immigration and customs processes, organized baggage claim services, and AI-powered assistance robots.
The BLR Airport has emerged as the winner among 15 participating airports worldwide, marking a momentous achievement.
“We are truly honored to receive the Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022. This recognition comes as a testament to the hard work, dedication, and commitment put forth by our team,” said Hari Marar, MD and CEO of Bangalore International Airport Ltd.
He also thanked government authorities and passengers for their cooperation and trust.
Luis Felipe de Oliveira, Director General, ACI World congratulated the whole team at Kempegowda International Airport Bengaluru on their success in the Airport Service Quality Awards.
The ASQ is the world’s leading airport customer experience measurement which is based on live research via surveys gathered at the airport from travellers and rating their satisfaction on the day of travel.
The BLR Airport has been consistently innovating to provide a hassle-free experience to passengers, and its efforts have been recognized in the past with numerous awards such as the ‘Voice of the Customer’ recognition by Airports Council International (ACI), Customer Obsession Award by the Confederation of Indian Industries (CII), and Best regional airport in India and South Asia by Skytrax World Airport Awards 2022.
The airport’s vision is to deliver superior customer experience and improve operational efficiency to handle growing passenger volumes, aiming to become the new gateway to India.
